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{"sheet":"How to Use","index":0,"n_rows":13,"n_cols":1,"rows_kept":13,"cut":false,"hidden":false,"merged":[]}
["Metrics Tracker"]
["If a dialogue box should appear asking you to enable macros, please do so."]
["The Tracker tab is divided into sections."]
["Across the top by columns: \n - There are the patient populations Carmen is responsible to work, sealant aged children (age 6-14) and patients with diabetes\n - Then the patient populations dental managers are responsible to work, children 0-5, 15-20, and patients 21 and over\n - Last are the Totals columns that will do the math for you "]
["Down the side by rows:\n - We will be tracking the outreach work by week.  The darker colored week dates indicate there is a national holiday.  This is to help you identify days that children will likely be out of school should you want to adjust your schedules to accommodate.  It's recommended you look for other dates for the school district in your clinic's service area. \n - Each row shows a date range for a roster week which are grouped under the month. \n - The months are grouped and color coded by Quarter\n - Soft targets by month will be tracked, but since COD has not provided these yet, an estimated target for each month in the first quarter is in column D for patients Under 21 (0-5 and 15-20) and also patients 21+.  Sealant aged children targets are noted separately for Carmen."]
["Definition of Columns"]
["HSO exams and Utilization - Carmen is handling sealant aged children so ages 6-14 are tracked separately.  The remaining youth are in columns K (HSO exams) and M (Utilization) and will be the responsibility of managers for outreach.  Adult HSO Exam outreach will be tracked in column L and adult Utilization in column N."]
["Strategy - Each week you will select one or more outreach or scheduling strategies that will be used.  You can click on the Strategy hyperlink to view a description and get ideas how to use your COD Roster Management Tool filtering to select the appropriate patients.    "]
["Letters and Calls - There are several columns for you to note the number of letters sent out and the number of phone calls made  each week.  We'll be able to measure our efforts and later calculate our success rates with this data.  Additionally, we will be able to demonstrate to CareOregon our commitment and outreach activities. "]
["Access or Staffing Challenges - We will be tracking and reporting our efforts at the monthly Dental Operations meetings and felt a field to identify  mitigating factors would be helpful to explain access dips:  If you have a provider or staff member out sick, on vacation, or a staffing vacancy you can note these here.  If you were able to get a float to cover, you may be up to speed and not need to make a note.  Use your judgement and make notes that impact access and your ability to see patients."]
["Totals of the number of letters and calls made are calculated by month in columns S and T.  As you update your spreadsheet each week, the amounts will automatically be calculated for you as well as Year to Date. You should not need to enter anything in these fields"]
["Each week you will update a row"]
[" - Select one or more strategies that you will be using for outreach.  The programming code is not smart enough for you to deselect a strategy.  You will need to delete all selections and pick again if you make a mistake.\n - You may wish to plan weeks in advance so it is perfectly acceptable to enter your strategies in advance.  Please note the number of letters and calls made during that week in columns O and P by the end of the week.  This will be the combined efforts of all front desk staff added together. \n - For example, this week you have selected to send a letter to your prime (engaged) patients as well as fill slots for next months' Presidents Day holiday.  You would follow the filtering suggestions given for each strategy. After completing all of the filtering, creating your mail merge, you find you have 125 letters.  No follow-up calls were made because this was the first week so nothing to follow-up on.  It's a bad week and you have a dentist on vacation plus a DA out on leave. your list would appear as below:"]

{"sheet":"Manager Tracker","index":1,"n_rows":57,"n_cols":20,"rows_kept":57,"cut":false,"hidden":false,"merged":[[29,0,42,0],[43,0,55,0],[0,10,0,16],[0,1,0,4],[1,14,2,14],[1,15,2,15],[51,1,55,1],[1,6,1,7],[1,8,1,9],[29,1,33,1],[34,1,37,1],[38,1,42,1],[43,1,46,1],[47,1,50,1],[3,1,7,1],[8,1,11,1],[16,0,28,0],[12,1,15,1],[16,1,20,1],[21,1,24,1],[25,1,28,1],[0,18,2,18],[0,17,2,17],[1,0,1,4],[1,16,2,16],[3,0,15,0],[3,3,7,3],[8,3,11,3],[12,3,15,3],[3,2,15,2],[43,2,55,2],[43,3,46,3],[47,3,50,3],[51,3,55,3],[16,2,28,2],[16,3,20,3],[21,3,24,3],[25,3,28,3],[29,2,42,2],[29,3,33,3],[34,3,37,3],[38,3,42,3]]}
["Clinic:","Beaverton Round",null,null,null,null,"Carmen",null,null,null,"Managers",null,null,null,null,null,null,"Totals","Total Letters"]
[null,null,null,null,null,"Carmen's Target for Week","Sealants, Utilization, HSO exams:  D0150, D0145, D0180, D0120 \nages 6-14\n\n",null,"Diabetes: D0150, D0181, D0120 ",null,"HSO exams \n0-5, 15-20:\nD0150, D0145, D0180, D0120","HSO exams 21+: D0150, D0180, D0120","Utlization\n0-5, 15-20:","Utilization 21+","Number  of Letters Sent in Week","Number of Phone Calls Made in Week","Access or Staffing Challenges",null,null,"Total Calls"]
[null,null,null,null,"Week","Strategy","Letters","Calls","Letters","Calls","Strategy","Strategy","Strategy","Strategy"]
["Q1","January","Estimated  Soft Target","Under =  263\n21+ = 358","1-5","Prime Letter",null,null,null,null,"Prime Letter, Kid Break","Prime Letter","Prime Letter, Kid Break","Prime Letter",125,0,"Dentist out, DA on leave","January",{"$f":"SUM(O4:O8)","v":125},{"$f":"SUM(P4:P8)","v":0}]
[null,null,null,null,"6-12","Prime Followup",null,null,null,null,null,null,null,null,null,null,null,"February",{"$f":"SUM(O9:O12)","v":0},{"$f":"SUM(P9:P12)","v":0}]
[null,null,null,null,"13-19","Disengaged Ltr",null,null,null,null,null,null,null,null,null,null,null,"March",{"$f":"SUM(O13:O16)","v":0},{"$f":"SUM(P13:P16)","v":0}]
[null,null,null,null,"20-26","Transition Ltr",null,null,null,null,null,null,null,null,null,null,null,"April",{"$f":"SUM(O17:O21)","v":0},{"$f":"SUM(P17:P21)","v":0}]
[null,null,null,null,"28-2","Other",null,null,null,null,null,null,null,null,null,null,null,"May",{"$f":"SUM(O22:O25)","v":0},{"$f":"SUM(P22:P25)","v":0}]
[null,"February",null,"Under = 310\n21+ =  421","3-9","Prime Letter",null,null,null,null,null,null,null,null,null,null,null,"June",{"$f":"SUM(O26:O29)","v":0},{"$f":"SUM(P26:P29)","v":0}]
[null,null,null,null,"10-16","Prime Followup",null,null,null,null,null,null,null,null,null,null,null,"July",{"$f":"SUM(O30:O34)","v":0},{"$f":"SUM(P30:P34)","v":0}]
[null,null,null,null,"17-23","Disengaged Ltr",null,null,null,null,null,null,null,null,null,null,null,"August",{"$f":"SUM(O35:O38)","v":0},{"$f":"SUM(P35:P38)","v":0}]
[null,null,null,null,"24-2","Transition Ltr",null,null,null,null,null,null,null,null,null,null,null,"September",{"$f":"SUM(O39:O43)","v":0},{"$f":"SUM(P39:P43)","v":0}]
[null,"March",null,"Under = 365 21+ = 495","3-9","Prime Letter",null,null,null,null,null,null,null,null,null,null,null,"October",{"$f":"SUM(O44:O47)","v":0},{"$f":"SUM(P44:P47)","v":0}]
[null,null,null,null,"10-16","Prime Followup",null,null,null,null,null,null,null,null,null,null,null,"November",{"$f":"SUM(O48:O51)","v":0},{"$f":"SUM(P48:P51)","v":0}]
[null,null,null,null,"17-23","Disengaged Ltr",null,null,null,null,null,null,null,null,null,null,null,"December",{"$f":"SUM(O52:O56)","v":0},{"$f":"SUM(P52:P56)","v":0}]
[null,null,null,null,"24-30","Transition Ltr",null,null,null,null,null,null,null,null,null,null,null,"Year to Date",{"$f":"SUM(O4:O16)","v":125},{"$f":"SUM(P4:P16)","v":0}]
["Q2","April","Soft Target",null,"31-6","Prime Letter"]
[null,null,null,null,"7-13","Prime Followup"]
[null,null,null,null,"14-20","Disengaged Ltr"]
[null,null,null,null,"21-27","Transition Ltr"]
[null,null,null,null,"28-4","Prime Letter"]
[null,"May",null,null,"5-11","Prime Followup"]
[null,null,null,null,"12-18","Disengaged Ltr"]
[null,null,null,null,"19-25","Transition Ltr"]
[null,null,null,null,"26-1","Other"]
[null,"June",null,null,"2-8","Prime Letter"]
[null,null,null,null,"9-15","Prime Followup"]
[null,null,null,null,"16-22","Disengaged Ltr"]
[null,null,null,null,"23-29","Transition Ltr"]
["Q3","July","Soft Target",null,"30-6","Prime Letter"]
[null,null,null,null,"7-13","Prime Followup"]
[null,null,null,null,"14-20","Disengaged Ltr"]
[null,null,null,null,"21-27","Transition Ltr"]
[null,null,null,null,"28-3","Other"]
[null,"August",null,null,"4-10","Prime Letter"]
[null,null,null,null,"11-17","Prime Followup"]
[null,null,null,null,"18-24","Disengaged Ltr"]
[null,null,null,null,"25-31","Transition Ltr"]
[null,"September",null,null,"1-7","Prime Letter"]
[null,null,null,null,"8-14","Prime Followup"]
[null,null,null,null,"15-21","Disengaged Ltr"]
[null,null,null,null,"22-28","Transition Ltr"]
[null,null,null,null,"29-5","Other"]
["Q4","October","Soft Target",null,"6-12","Prime Followup"]
[null,null,null,null,"13-19","Disengaged Ltr"]
[null,null,null,null,"20-26","Transition Ltr"]
[null,null,null,null,"27-2","Transition Ltr"]
[null,"November",null,null,"3-9","Prime Letter"]
[null,null,null,null,"10-16","Prime Followup"]
[null,null,null,null,"17-23","Disengaged Ltr"]
[null,null,null,null,"24-30","Transition Ltr"]
[null,"December",null,null,"1-7","Prime Letter"]
[null,null,null,null,"8-14","Prime Followup"]
[null,null,null,null,"15-21","Disengaged Ltr"]
[null,null,null,null,"22-28","Transition Ltr"]
[null,null,null,null,"29-31","Other"]
[null,null,null,null,"Total",null,{"$f":"SUM(G4:G56)","v":0},{"$f":"SUM(H4:H56)","v":0},{"$f":"SUM(I4:I56)","v":0},{"$f":"SUM(J4:J56)","v":0},null,null,null,null,{"$f":"SUM(O4:O56)","v":125},{"$f":"SUM(P4:P56)","v":0}]

{"sheet":"Lists","index":2,"n_rows":32,"n_cols":5,"rows_kept":32,"cut":false,"hidden":false,"merged":[]}
["Return to Tracker",null,null,"*Bolded Column ID from COD Roster Management Tool, may be different in roster"]
["Strategy Code","Strategy","Description","Special Instructions","Responsible"]
["6-Month Recall","Recall children every 6 months","Six month recall stops at age 12 for CareOregon patients so until this age we can see patients every 6 months","M - Member Age for Managers - <6 (age 2, 3, 4, 5)\nN - Sealant Age for Carmen - Between ≥6 and ≤12\nT - LastDenVisit Date - Deselect past 6 months, (if Jan 2019, choose Jan 2018-July 2018)\nQ - Redetermination Date - Deselect current month and next month (if this is Jan, exclude Jan and Feb","Manager - Select patients, create list, deliver to front desk\nFront Desk - Print and mail letters, schedule appointment, communicate back to manager  "]
["Chair A1c","Flag for dental A1c","*Coming Later: Use DAR or (cross-walk coming soon) to identify patients who need an A1c. Perform by dental provider (non-billable) or arrange for medical staff to perform in dental chair","Last A1c date > 6 months and or A1c result > X","Front Desk - identify patient, notify provider\nProvider - perform A1c"]
["Disengaged Ltr","Disengaged attempt letter","Outreach letter from patient roster to patients who are not regularly seen and are overdue for dental services","AD - Potentially Elig for Both Metrics - X\nM - Member Age for Managers - <6 OR > 14\nN - Sealant Age for Carmen - Between ≥6 and ≤14\nT - LastDenVisit Date - Greater than 2 years ago \nQ - Redetermination Date - Deselect current month and next month (if this is Jan, exclude Jan and Feb","Manager - Select patients, create list, deliver to front desk\nFront Desk - Print and mail letters, schedule appointment, communicate back to manager  "]
["Double Recall","Double Recall","•If 2 dentists in office, dentist 1 will do recall in both chairs, dentist 2 will have regular schedule but add extra slot to cover dentist 1 emergencies.  \n•If single dentist office, have both chairs set to do only recall with the exception of an emergency slot. ",null,"Manager - Select patients, create list, deliver to front desk\nFront Desk - Print and mail letters, schedule appointment, communicate back to manager  "]
["Early","Before hours morning","Extend office ours to allow for scheduling earlier in the day",null,"Manager - Open schedule in Epic, select patients, create list, deliver to front desk\nFront Desk - Print and mail letters, schedule appointment, communicate back to manager   "]
["Event","Coordinated outreach event","Event coordinated with medical department, e.g. health fair.  More options coming soon",null,"Manager - Coordinate event scheduling, open schedule in Epic, select patients, create list, deliver to front desk\nFront Desk - Print and mail letters, schedule appointment, communicate back to manager   "]
["Family Letter","Many people one letter","Use roster list, either 1) manually sort or 2) create a pivot table based on member address to find multiple patients at one address","How to create a Pivot Table from any filtered list in roster tool\nOption 1: Manual sort - sort by MemberAddress and eye-ball to find multiple members at same address\nOption 2: Copy filtered roster column headings and data.  \nPaste into new spreadsheet. \nClick on cell between A and 1 to select all data. \nInsert>Pivot Table, \nSelect Table or Range: Range Sheet1!$A:$AS\nChoose New Worksheet then click OK\nRows = MemberAddress\nΣ Values = Count of Member ID\nReview Count in table, double click on any count >X and the details will appear in a new sheet. Combine all of these to create your mail merge","Manager - Select patients, create list, deliver to front desk\nFront Desk - Print and mail letters, schedule appointment, communicate back to manager  "]
["Incentive","Incentive gift offered","Entice patient with gift funded by grant","AD - Potentially Elig for Both Metrics - X\nM - Member Age for Managers - <6 OR > 14\nN - Sealant Age for Carmen - Between ≥6 and ≤14\nT - LastDenVisit Date - Greater than 2 years ago\nQ - Redetermination Date - Deselect current month and next month (if this is Jan, exclude Jan and Feb","Manager - Select patients, create list, deliver to front desk\nFront Desk - Print and mail letters, schedule appointment "]
["Kid Break","Target children during school breaks","Download school calendars, note Epic schedule to reserve space for children. Begin outreaching to parents a month before school break to schedule during the break. Also consider combining with Double Recall. ","AD - Potentially Elig for Both Metrics - X\nN - Sealant Age for Carmen - Between ≥6 and ≤14\nT - LastDenVisit Date - Greater than 2 years ago\nQ - Redetermination Date - Deselect current month and next month (if this is Jan, exclude Jan and Feb","Manager - Select patients, create list, deliver to front desk\nFront Desk - Print and mail letters, schedule appointment, communicate back to manager  "]
["Late","After hours night","Extend office ours to allow for scheduling later in the day",null,"Manager - Open schedule in Epic, select patients, create list, deliver to front desk\nFront Desk - Print and mail letters, schedule appointment, communicate back to manager  "]
["New Patient","Patients that have not received care at VG","Outreach letter to patient that does not have a visit at VG recorded in Epic will received a New Patient Letter.","R - PDPEffDate - Deselect all but current year/month \ncompare against T - LastDenVisitDate - blanks, date greater than 3 years, or non-VG facility listed = New Patient","Manager - Select patients, create list, deliver to front desk\nFront Desk - Call parents, schedule appointment, communicate back to manager "]
["Other","Other: ","Please note "]
["Pass","Tooth hall pass","*Coming Later: Identify patients with care gap, send to front desk. Tooth will flag staff to not only schedule dental follow-up but also encourage to schedule with other dept"]
["PM Diabetes","Priority Message diabetes report","Have front desk staff use report and set Priority Message for patients with diabetes",null,"Manager - Select patients, create list, deliver to front desk\nFront Desk - Enter Priority Message with 1 year expiration, schedule appointment, flag for A1c when necessary, communicate back to manager "]
["PM Medical","Priority Message medical roster crosswalk","Have front desk staff use report and set Priority Message for patients not yet engaged in medical",null,"Manager - Select patients, create list, deliver to front desk\nFront Desk - Enter Priority Message with 1 year expiration, schedule appointment when able, route to medical front desk if not able to schedule, communicate back to manager "]
["Prime Followup","Prime patient follow-up phone call","Outreach follow-up phone call to engaged patients previously sent letters and  due for dental services","AK - 1st Attempt Date - Last week\nAL - 1st Attempt Outcome - Sent Letter","Manager - Select patients, create list, deliver to front desk\nFront Desk - Call patients, schedule appointment, communicate back to manager "]
["Prime Letter","Prime patient first attempt letter","Outreach letter to engaged patients due for dental services","AD - Potentially Elig for Both Metrics - X\nM - Member Age for Managers - <6 OR > 14\nN - Sealant Age for Carmen - Between ≥6 and ≤14\nT - LastDenVisit Date - Deselect past 12 months, prior, keep next 12 months (if Jan 2019, exclude all of March 2018-Feb 2017)\nQ - Redetermination Date - Deselect current month and next month (if this is Jan, exclude Jan and Feb\n","Manager - Select patients, create list, deliver to front desk\nFront Desk - Call patients, schedule appointment, communicate back to manager "]
["Super Saturday","Super Sealant Saturday","Open a Saturday exclusively for COD kids who need sealants","AD - Potentially Elig for Both Metrics - X\nN - Sealant Age for Carmen - Between ≥6 and ≤14\nT - LastDenVisit Date - Deselect past 12 months, prior, keep next 12 months (if Jan 2019, exclude all of March 2018-Feb 2017)\nQ - Redetermination Date - Deselect current month and next month (if this is Jan, exclude Jan and Feb","Manager - Select patients, create list, deliver to front desk\nFront Desk - Call parents, schedule appointment, communicate back to manager "]
["Transition Ltr","Patients which were included in the HSO transition in October 2018","Outreach letter from patient roster to  patients which transitions in October which may be due for dental services","AA - HSO Transition - Y (deselect Blanks)\nAD - Potentially Elig for Both Metrics - X (deselect Blanks)\nM - Member Age for Managers - <6 OR > 14\nN - Sealant Age for Carmen - Between ≥6 and ≤14\nT - LastDenVisit Date - Deselect past 12 months, prior, keep next 12 months (if Jan 2019, exclude all of March 2018-Feb 2017)\nQ - Redetermination Date - Deselect current month and next month (if this is Jan, exclude Jan and Feb of current year)\nAS - Last seen date > X - If no date entered, look up patient in Epic to determine if previously seen at VG and note in AS. ","Manager - Select patients, create list, deliver to front desk\nFront Desk - Research last Call patients, schedule appointment, communicate back to manager "]
["Upcoming Opp","Upcoming opportunities report","*Cesar says DO requested report of any patients due for dental service in the X days prior to appt"]
[]
[]
["Clinic"]
["Beaverton WC"]
["Beaverton Round"]
["Cornelius"]
["Hillsboro"]
["McMinnville"]
["Newberg"]
["<Select Clinic Name>"]

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["Clinic:","Beaverton Round",null,null,null,null,"Carmen",null,null,null,"Managers",null,null,null,null,null,null,"Totals","Total Letters"]
[null,null,null,null,null,"Carmen's Target for Week","Sealants, Utilization, HSO exams:  D0150, D0145, D0180, D0120 \nages 6-14\n\n",null,"Diabetes: D0150, D0181, D0120 ",null,"HSO exams \n0-5, 15-20:\nD0150, D0145, D0180, D0120","HSO exams 21+: D0150, D0180, D0120","Utlization\n0-5, 15-20:","Utilization 21+","Number  of Letters Sent in Week","Number of Phone Calls Made in Week","Access or Staffing Challenges",null,null,"Total Calls"]
[null,null,null,null,"Week","Strategy","Letters","Calls","Letters","Calls","Strategy","Strategy","Strategy","Strategy"]
["Q1","January","Estimated  Soft Target","Under =  263\n21+ = 358","1-5","Prime Letter",null,null,null,null,null,null,null,null,null,null,null,"January",{"$f":"SUM(O4:O8)","v":0},{"$f":"SUM(P4:P8)","v":0}]
[null,null,null,null,"6-12","Prime Followup",null,null,null,null,null,null,null,null,null,null,null,"February",{"$f":"SUM(O9:O12)","v":0},{"$f":"SUM(P9:P12)","v":0}]
[null,null,null,null,"13-19","Disengaged Ltr",null,null,null,null,null,null,null,null,null,null,null,"March",{"$f":"SUM(O13:O16)","v":0},{"$f":"SUM(P13:P16)","v":0}]
[null,null,null,null,"20-26","Transition Ltr",null,null,null,null,null,null,null,null,null,null,null,"April",{"$f":"SUM(O17:O21)","v":0},{"$f":"SUM(P17:P21)","v":0}]
[null,null,null,null,"28-2","Other",null,null,null,null,null,null,null,null,null,null,null,"May",{"$f":"SUM(O22:O25)","v":0},{"$f":"SUM(P22:P25)","v":0}]
[null,"February",null,"Under = 310\n21+ =  421","3-9","Prime Letter",null,null,null,null,null,null,null,null,null,null,null,"June",{"$f":"SUM(O26:O29)","v":0},{"$f":"SUM(P26:P29)","v":0}]
[null,null,null,null,"10-16","Prime Followup",null,null,null,null,null,null,null,null,null,null,null,"July",{"$f":"SUM(O30:O34)","v":0},{"$f":"SUM(P30:P34)","v":0}]
[null,null,null,null,"17-23","Disengaged Ltr",null,null,null,null,null,null,null,null,null,null,null,"August",{"$f":"SUM(O35:O38)","v":0},{"$f":"SUM(P35:P38)","v":0}]
[null,null,null,null,"24-2","Transition Ltr",null,null,null,null,null,null,null,null,null,null,null,"September",{"$f":"SUM(O39:O43)","v":0},{"$f":"SUM(P39:P43)","v":0}]
[null,"March",null,"Under = 365 21+ = 495","3-9","Prime Letter",null,null,null,null,null,null,null,null,null,null,null,"October",{"$f":"SUM(O44:O47)","v":0},{"$f":"SUM(P44:P47)","v":0}]
[null,null,null,null,"10-16","Prime Followup",null,null,null,null,null,null,null,null,null,null,null,"November",{"$f":"SUM(O48:O51)","v":0},{"$f":"SUM(P48:P51)","v":0}]
[null,null,null,null,"17-23","Disengaged Ltr",null,null,null,null,null,null,null,null,null,null,null,"December",{"$f":"SUM(O52:O56)","v":0},{"$f":"SUM(P52:P56)","v":0}]
[null,null,null,null,"24-30","Transition Ltr",null,null,null,null,null,null,null,null,null,null,null,"Year to Date",{"$f":"SUM(O4:O16)","v":0},{"$f":"SUM(P4:P16)","v":0}]
["Q2","April","Soft Target",null,"31-6","Prime Letter"]
[null,null,null,null,"7-13","Prime Followup"]
[null,null,null,null,"14-20","Disengaged Ltr"]
[null,null,null,null,"21-27","Transition Ltr"]
[null,null,null,null,"28-4","Prime Letter"]
[null,"May",null,null,"5-11","Prime Followup"]
[null,null,null,null,"12-18","Disengaged Ltr"]
[null,null,null,null,"19-25","Transition Ltr"]
[null,null,null,null,"26-1","Other"]
[null,"June",null,null,"2-8","Prime Letter"]
[null,null,null,null,"9-15","Prime Followup"]
[null,null,null,null,"16-22","Disengaged Ltr"]
[null,null,null,null,"23-29","Transition Ltr"]
["Q3","July","Soft Target",null,"30-6","Prime Letter"]
[null,null,null,null,"7-13","Prime Followup"]
[null,null,null,null,"14-20","Disengaged Ltr"]
[null,null,null,null,"21-27","Transition Ltr"]
[null,null,null,null,"28-3","Other"]
[null,"August",null,null,"4-10","Prime Letter"]
[null,null,null,null,"11-17","Prime Followup"]
[null,null,null,null,"18-24","Disengaged Ltr"]
[null,null,null,null,"25-31","Transition Ltr"]
[null,"September",null,null,"1-7","Prime Letter"]
[null,null,null,null,"8-14","Prime Followup"]
[null,null,null,null,"15-21","Disengaged Ltr"]
[null,null,null,null,"22-28","Transition Ltr"]
[null,null,null,null,"29-5","Other"]
["Q4","October","Soft Target",null,"6-12","Prime Followup"]
[null,null,null,null,"13-19","Disengaged Ltr"]
[null,null,null,null,"20-26","Transition Ltr"]
[null,null,null,null,"27-2","Transition Ltr"]
[null,"November",null,null,"3-9","Prime Letter"]
[null,null,null,null,"10-16","Prime Followup"]
[null,null,null,null,"17-23","Disengaged Ltr"]
[null,null,null,null,"24-30","Transition Ltr"]
[null,"December",null,null,"1-7","Prime Letter"]
[null,null,null,null,"8-14","Prime Followup"]
[null,null,null,null,"15-21","Disengaged Ltr"]
[null,null,null,null,"22-28","Transition Ltr"]
[null,null,null,null,"29-31","Other"]
[null,null,null,null,"Total",null,{"$f":"SUM(G4:G56)","v":0},{"$f":"SUM(H4:H56)","v":0},{"$f":"SUM(I4:I56)","v":0},{"$f":"SUM(J4:J56)","v":0},null,null,null,null,{"$f":"SUM(O4:O56)","v":0},{"$f":"SUM(P4:P56)","v":0}]